Refund policy

Return & Refund Policy – Ainak Center

At Ainak Center, customer satisfaction is important to us. If you receive a defective or incorrect product, we offer a return or refund under the following conditions.

Eligibility for Return

• The return request must be submitted within 48 hours of receiving the product.

• The product must be unused, unaltered, and in its original packaging.

• Returns are only accepted in case of manufacturing defect, damage, or wrong item delivered.

Mandatory Video Requirement

To process any return or refund request, customers must provide a clear unedited video showing:

• The product defect or issue

• The full product including frame and lenses

• Original packaging

Requests without a proper video proof will not be accepted.

Non-Returnable Items

• Products damaged due to misuse or mishandling

• Change of mind or personal preference

• Products without original packaging

• Requests submitted after 48 hours

Refund Process

• Once the video is reviewed and approved, the refund or replacement will be processed.

• Refunds are issued to the original payment method or as store credit, depending on availability.

• Processing time may take 5–7 working days after approval.

Exchange Policy

• Exchanges are subject to product availability.

• If the requested product is unavailable, a refund or store credit will be offered.

Contact for Returns

To initiate a return, contact us with your order number and video proof via our official support channel.

Ainak Center reserves the right to approve or reject any return or refund request based on policy compliance.